PRIVACY POLICY

1. Who we are

TechEdology Ltd is the developer and publisher of Inspiration. TechEdology Ltd is a private limited company registered in England. Its head office is at Unit 3D Fitz Gilbert Court, Castledown Business Park, Ludgershall, Wiltshire  , SP11 9FA. Its registered office is 9 Bailey Close, Pewsey, Wiltshire, UK, and its company registration number is 08234244.

TechEdology LLC is a limited liability company organised under the laws of the State of Florida, United States. Its registered office is 4600 140th Avenue North, Suite 180, Clearwater, FL 33762, United States, and its company number is L23000397455. TechEdology LLC is a wholly owned subsidiary of TechEdology Ltd.

TechEdology Ltd and TechEdology LLC are referred to in this policy as “TechEdology”, “we”, “us” or “our”. TechEdology is the publisher of the Inspiration product range.

Our UK Information Commissioner’s Office registration number is ZA045900.

For questions relating to privacy or data protection, contact Reeza Awoodun, CEO of TechEdology, at reeza.awoodun@techedology.com.

2. Scope and acceptance of this policy

This Privacy Policy explains how TechEdology collects, uses, stores, shares, protects, retains and deletes personal information when individuals or organisations visit our websites, contact us, purchase or trial our products, create accounts, use our services, attend events or training, or otherwise interact with us.

By signing up for our services, purchasing a product from us, visiting our website or otherwise providing personal information to us, you acknowledge the practices described in this Privacy Policy.

We may update this policy to reflect changes to our security controls, products, services, data processing, storage locations, third-party processors, legal obligations or business operations. The latest revision date will be displayed at the bottom of the published policy.

3. Information we collect

To provide products and services, administer customer relationships, provide support and communicate with users and organizations, we may collect and process personal information. Depending on the interaction, it may not be practical to remain anonymous because we may need to identify the individual or organization to provide access, fulfil an order, respond to an enquiry or meet contractual and legal obligations.

We may receive information directly from individuals, from authorized users within their organization, from reseller agents, or through forms, telephone calls, email correspondence, account registration, renewals, service use, competitions, surveys, marketing subscriptions and support enquiries.

4. Lawful purposes and legitimate interests

Where permitted by applicable law, we may process personal information because it is necessary to perform a contract, comply with legal obligations, respond to a request, protect our systems and services, or pursue our legitimate business interests where those interests are not overridden by an individual’s rights and freedoms.

Our legitimate business purposes may include:

1. Fulfilling contractual obligations for paid, complimentary and trial products or services.
   
2. Administration, billing, renewals, trial expiry and account management.
3. Providing customer service and technical support.
4. Communicating with trial and complimentary users about relevant paid versions, subject to applicable marketing rules and opt out rights.
   
5. Complying with legal, regulatory and contractual obligations.
   
6. Analyzing product and service usage to improve security, support, product development and business planning.
7. Protecting data, accounts, products, services and infrastructure.
   

5. Product and service data

Inspiration for Windows does not capture or store end-user personal data. Inspiration RD processes limited account, service and product-usage information necessary to set up, provide, secure and support the service. Information provided for account creation is supplied by the customer or educational institution. The categories processed are described below.

5.1 Product usage data

Purposes: licence management, customer support, security, service administration, research and product development.

1. Inspiration for Windows Single User Licences: installation date and time and the devices on which the software has been installed.
2. Single User Enterprise Licence: no product usage data is captured.
3. Volume Licence: no product usage data is captured.
4. Volume Licence with Bring Your Own Device Rights: installation date and time and the devices on which the software has been installed.
5. Site-Wide Licences with Bring Your Own Device Rights: no product usage data is captured for installation on Windows devices. For Macs and Chromebooks, the Inspiration RD provisions apply.
   
6. Inspiration RD: login count, login dates and the date of the last password reset for each user.
   

5.2 Customer data: organisations and individuals

Purposes: account creation, billing, contractual administration, renewals, customer relationship management and customer support.

1. Main contact name.
2. Organization name.
3. Job title.
4. Address details.
5. Telephone number.
6. Email address.
7. Number of employees and students.
8. Relevant product usage statistics.

5.3 Employee and organizational user data

Purposes: service setup, user support and product update communications.

1. Title, first name and surname.
2. Address details.
3. Email address.
4. Job title.
5. Products or services used, including related transaction costs.
6. Training programs used, including related transaction costs.
7. Events attended, including related transaction costs.
8. Relevant product usage statistics.

5.4 Student data: Inspiration RD and Rainforest Coding

Purposes: service and account setup, authentication, service administration and user support.

1. Schools may use a student’s first and last name to create a username or, alternatively, create a non-identifiable username. Providing the student’s name is not required.
2. Educational institution.
   
3. Product usage information, including login count, login dates and the date of the last password reset. For Rainforest Coding we also capture games completed.
   

Where Inspiration RD  and Rainforest Coding is provided to an educational institution, TechEdology processes student information only as necessary to provide, maintain, secure and support the contracted service, and in accordance with applicable law and the educational institution’s contractual instructions.

5.5 Marketing information

Purposes: product news, service updates, follow-up relating to trials and promotional campaigns, subject to applicable law and opt-out rights.

1. Title, first name and surname.
2. Email address.
3. Job role or title.
4. Products or services requested or used.
5. Training programs requested or used.
6. Events attended.

5.6 Professional development programs

Purposes: program setup, administration, participant support, assessment and program development.

1. Title, first name and surname.
2. Email address.
3. Job role or title.
4. Training program and related transaction costs.
5. Assignments or tests submitted.
6. Relevant service usage information.

6. How we use personal information

We use personal information only for the purposes described in this policy, for compatible purposes, or where otherwise permitted or required by law. Where personal information is provided by an educational institution, we use it solely for purposes authorized by the institution, the applicable agreement and applicable law.

Access to personal information is limited to authorized personnel and service providers who require access to provide, maintain, secure or support the relevant product or service.

7. Educational data privacy

Where TechEdology acts as a service provider or third-party contractor to an educational institution, TechEdology processes and protects student personal information in accordance with applicable education privacy requirements and contractual obligations. These may include, where applicable, the Family Educational Rights and Privacy Act (FERPA), New York Education Law § 2-d and 8 NYCRR Part 121.

For covered educational data, TechEdology will:

1. Use the information only to provide, maintain, secure and support the contracted service, or as otherwise authorized by the educational institution and applicable law.
2. Not sell student personal information or use or disclose it for prohibited advertising, marketing or unrelated commercial purposes.
3. Limit access to authorized personnel and service providers with a legitimate need to access the information.
4. Apply appropriate administrative, technical and organizational safeguards, including access controls and encryption where applicable.
5. Cooperate with the educational institution in relation to access, correction, incident response, return, retention and secure deletion obligations.
6. Flow applicable privacy and security obligations down to relevant subcontractors or sub-processors through contractual arrangements.

The detailed responsibilities applicable to a particular educational institution may also be set out in the customer agreement, data privacy agreement, data processing agreement, bill of rights or other contract documentation.

8. Sharing personal information

Because TechEdology LLC is a wholly owned subsidiary of TechEdology Ltd, information may be shared between TechEdology Ltd and TechEdology LLC for legitimate operational, administrative, support, contractual and legal purposes, subject to appropriate safeguards.

We do not sell personal information. We share information with third-party service providers only where necessary to provide services, fulfil contractual obligations, support business operations, process payments, communicate with users, administer events, comply with law or protect our rights and systems.

8.1 Third-party service providers

1. Intuit Inc. (QuickBooks): accounting services.
2. Zoho: customer relationship management, surveys and forms, contract management, data management between systems and bulk email communications.
3. Drip: bulk and automated email communications.
4. Trustpilot: collection of user reviews.
5. Software Key Solo Server: License Key management
6. Amazon Web Services (AWS): S3 storage used temporarily during user account setup for Inspiration RD, and web hosting and database services for Rainforest Coding.
7. eUKhost Ltd: web-host management for Inspiration RD using UK and US data centers.
8. PayPal: payment processing.
9. Zapier: automated transfer of information between approved online services for administration.
10. Event venues: dietary requirements and access arrangements required to support delegates attending an event.

Service providers are permitted to process personal information only for the agreed purpose and subject to applicable contractual, privacy and security requirements. Where a provider uses a subcontractor or sub-processor, applicable obligations are expected to be flowed down through appropriate contractual arrangements.

We may also disclose personal information where required by law, court order, regulatory obligation or a competent law-enforcement authority.

9. Information security

TechEdology maintains reasonable administrative, technical, organizational and physical safeguards designed to protect personal information against unauthorized access, acquisition, use, alteration, disclosure, loss or destruction.

Controls are selected according to the sensitivity of the information and the associated risk. They may include access restrictions, role-based permissions, password controls, multi-factor authentication, secure credential management, encryption, firewalls, secure configuration, security updates, malware protection, backup and recovery arrangements, supplier controls and incident-management procedures.

Personal information is encrypted in transit and at rest using appropriate industry-standard security measures where applicable. Access is limited to authorized personnel and service providers with a legitimate need for access.

10. International transfers and storage locations

Information is primarily held on secure servers within the United Kingdom or European Economic Area. Where information is stored or processed in the United States or another country by TechEdology LLC or a third-party provider, TechEdology uses appropriate contractual and organisational safeguards required by applicable data-protection law.

For Inspiration RD users based in North America, user files are stored in the United States. For other Inspiration RD users, user files are stored in the United Kingdom or European Economic Area, according to the relevant service arrangement.

We also use approved cloud services, including Google Drive, Microsoft OneDrive and Amazon S3, for defined operational purposes. Amazon S3 storage used for Inspiration RD account setup is temporary.

11. Data retention, return and deletion

We retain personal information only for as long as there is a legitimate business, contractual or legal reason to do so. Retention periods depend on the nature of the information, why it was collected, customer instructions and applicable legal, accounting, tax, regulatory and contractual requirements.

When personal information is no longer required, it is deleted or securely disposed of. Where information has been provided by an educational institution, it will be returned or securely deleted in accordance with the applicable agreement and legal requirements.

We may retain personal information where necessary to comply with legal obligations, resolve disputes, establish or defend legal claims, prevent fraud or enforce our terms and conditions. Information will be deleted when the relevant retention requirement has ended.

12. Security incidents and data breaches

TechEdology maintains procedures for identifying, assessing, containing, investigating and responding to suspected information-security incidents and unauthorized disclosures of personal information.

Where an incident affects information provided by an educational institution or another customer, TechEdology will notify and cooperate with the affected organization in accordance with applicable legal and contractual notification requirements. TechEdology will take reasonable steps to contain the incident, preserve relevant evidence, mitigate harm and prevent recurrence.

13. Cookies

A cookie is a small file placed on a device when a user permits it. Cookies can help analyze website traffic and allow web applications to respond to users more effectively.

We use traffic-log cookies to understand which pages are used and to improve our website and services. Cookies do not give us access to a user’s computer or to information other than information the user chooses to provide.

Users may accept or decline cookies. Most web browsers accept cookies automatically, but browser settings can usually be changed to decline them. Declining cookies may prevent users from taking full advantage of some website features.

14. Individual rights and choices

Depending on the applicable data-protection law and circumstances, individuals may have rights including:

1. The right to be informed.
2. The right of access.
3. The right to rectification.
4. The right to erasure.
5. The right to restrict processing.
6. The right to data portability.
7. The right to object.
8. Rights relating to automated decision-making and profiling. TechEdology does not carry out solely automated decision-making or profiling that produces legal or similarly significant effects.

To request access to information, or to request correction, restriction or deletion, contact us using the details in section 16. Where an educational institution controls the relevant student or user information, we may refer the request to that institution or cooperate with it in responding.

We will action valid requests in accordance with applicable law. We may retain information where a legal or contractual requirement prevents immediate deletion. In that case, we will explain the position where appropriate and delete the information when we are permitted to do so.

Recipients of marketing communications can unsubscribe using the link in the message or contact TechEdology to opt out.

15. Complaints

If you have concerns about how TechEdology uses personal information, please contact us first using the details in section 16 so that we can investigate and respond.

Individuals may also have the right to complain to the relevant data-protection regulator. In the United Kingdom, this is the Information Commissioner’s Office at www.ico.org.uk. Where an educational institution is responsible for the relevant information, complaints may also be directed to that institution in accordance with its published procedures.

16. Contact us

Data protection contact: Reeza Awoodun, Director

Email: reeza.awoodun@techedology.com

General support: support@techedology.com

Telephone: +44 (0)1672 560387

Telephone: 813-421-2002